Hurricane Ian Medicaid Resources

The Agency has the following resources and information available to assist recipients and providers with Medicaid issues during the emergency.

Resources for Recipients

Category/Topic Brief Description Links
Medicaid Enrollment To confirm your current Florida Medicaid Managed Care plan or for more information about managed care plans, please visit https://flmedicaidmanagedcare.com/.  
Non-Emergency Transportation

How to Access Non-Emergency Medical Transportation

If you are a Florida Medicaid recipient enrolled in a managed care plan and need assistance with non-emergency medical transportation, please contact your health plan’s transportation provider. Click here for a list of the transportation provider phone numbers listed by plan.

If you are a Florida Medicaid recipient and do not receive your Medicaid benefits through a managed care plan and need medical non-emergency transportation, contact Modivcare if you live in regions 1,2,9,10 or 11 at 866-726-1457. If you live in regions 3,4,5,6,7 or 8 contact MTM at 844-239-5974. For help locating your region, please click here for the region map.
Prescription Refills The early prescription refills edit has been lifted for all maintenance meds, until further notice. This does not apply to controlled substances.  

Resources for Providers

Category/Topic Brief Description Links
Exceptional Claims Processing
  • Each hurricane Ian related exceptional claim requires this specific coversheet.
  • Hurricane Ian related exceptional claims can be submitted electronically or via paper claim to Exceptional Claims Processing, P.O. Box 7080, Tallahassee, FL 32314-7080.
Hurricane Ian Exceptional Claims
Provider Alerts
  • Hurricane Ian -- Key Medicaid Information for Fee-For-Service and Managed Care Providers
  • Instructions for Counties Designated by FEMA for Hurricane Ian Disaster
Key Information Provider Alert
Instructions for FEMA Counties Alert
Provision of Services
  • CMS Announces Resources and Flexibilities to Assist with the Public Health Emergency in the State of Florida, September 27, 2022
CMS Alert
Provisional Enrollment/ Out of Network Providers
  • Provisional Medicaid Enrollment for Hurricane Preparedness
  • SMMC Provisional Out-of-Network Provider Enrollment Form
  • How to Check Medicaid Eligibility if you are Not an Enrolled Medicaid Provider
Provisional Enrollment
SMMC Out-of-Network Form
Checking Recipient Eligibility