Medicaid Fraud and Abuse Online Complaint Form (to report suspected fraud and/or abuse in the Florida Medicaid system)
The Medicaid program is funded with both state and federal tax dollars. It is designed to pay for health care for low-income and vulnerable Floridians (children, pregnant women, disabled adults and seniors) who need care. When people get benefits they don’t deserve, or when providers are paid for services that were not supplied, it wastes your tax dollars and takes services away from those who need them.
Medicaid fraud means an intentional deception or misrepresentation made by a health care provider or a Medicaid recipient with the knowledge that the deception could result in some unauthorized benefit to him or herself or some other person. It includes any act that constitutes fraud under federal or state law related to Medicaid.
Concerns associated with suspected Medicaid fraud by eligible Medicaid recipients may be reported to the Florida Department of Financial Services, Division of Public Assistance fraud hotline at 1-866-762-2237.
Suspected Medicaid fraud by ineligible recipients may be reported to the Florida Department of Children and Families, Office of Public Benefits Integrity at http://www.myflfamilies.com/service-programs/public-benefits-integrity.
The Office of Medicaid Program Integrity at the Agency for Health Care Administration accepts complaints associated with Medicaid billing fraud. These complaints may be filed online using the Medicaid billing fraud online complaint form or by telephone at 1-888-419-3456.
To report suspected Medicaid fraud by health care providers you may also contact the Office of Attorney General at 1-866-966-7226 or file a complaint online at http://myfloridalegal.com.
Providers bill Medicaid using codes that describe the amount of time spent with the patient. If a patient sees a health care provider for ten (10) minutes on a simple matter and the provider bills for an hour-long, complex visit, that is upcoding.
Some billing codes used by providers are all-inclusive and “bundle” several laboratory tests into one code. If the provider breaks the bundled code into several parts to achieve a higher reimbursement rate, that is unbundling. For example: A Lipid Panel is a laboratory test that includes three different component tests. Unbundling occurs when the three component tests are billed instead of the Lipid Panel.
Most providers who commit Medicaid fraud fall into one or more of these categories:
You can help protect your tax dollars by reporting suspected fraud by phone, through the Internet or by regular mail. You can do this without giving your name, but if you agree to give your name and other contact information, that helps the investigators to obtain future information.
Before you make a report, try to get as much information as possible, including:
Those who report fraud may be entitled to a reward if they report a criminal case that results in a fine, penalty or forfeiture of property. To find out more, call the Attorney General at 1-866-966-7226. FS 409.9203 Rewards for reporting Medicaid fraud
112.3187 Adverse action against employee for disclosing information of specified nature prohibited; employee remedy and relief - may be cited as the "Whistle-blower's Act."
While committing significant resources to protect the public’s interest, the Attorney General’s Office will always welcome the assistance of the citizens in fighting against health care fraud. Under Florida’s False Claims Act, persons who blow the whistle on Medicaid Fraud are entitled to share in any funds recovered by the state. Please visit the Attorney General's Medicaid Fraud Control Unit page to report your suspicions of fraud or abuse.